We hope you love your Buried Elephant polo! If it’s not quite right, don’t worry — returns are simple.
Returns
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You can return items within 14 days of delivery for a full refund.
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Please make sure the polos are unused, unwashed, and in their original condition.
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Refunds will be issued to the original payment method once we receive your return.
Return Address
Send your return to:
Buried Elephant Ltd
4 Lonsdale Road
Bournemouth, Dorset
BH3 7LX
United Kingdom
We recommend using a tracked service to ensure your return arrives safely.
Notes
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Return shipping costs are your responsibility, unless the item is faulty.
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Items damaged in transit may not be refunded.
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Once we receive your return, we’ll email you a confirmation.
FAQ'S
Are delivery charges refunded if I return my order?
Delivery charges are not refunded.
If I a return an item that was purchased in a “multi-buy offer,” how much will I be refunded?
When returning one item from a multi-item offer, the discount will usually be split evenly across the items so you won't receive back the full value of the product.
How long do refunds take to process?
Your return would normally take around 3-4 working days to arrive back with us. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. Refund payments can take up to 72 hours to show in your account.
HERE'S OUR RETURNS POLICY IN FULL:
We operate a no–quibble returns policy and if you return an item within 14 days of receipt.
These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items.
All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
THE LEGAL BIT
If you return any item purchased from the website within 14 days, subject to any damage to the product not being due to your negligence, it will be taken as a cancellation of your order, or relevant part of your order
Goods are provided to you on approval and legal title to the goods will not be yours until the 1 month post - delivery period has expired.
When we receive returned goods, Buried Elephant will refund you in full the amount you paid for them (less the postage). You must, however, return the goods to Buried Elephant on cancellation so that we can do this.
LIABILITY
Buried Elephant's total liability for any claim howsoever arising shall not exceed the price of goods supplied by Buried Elephant to the customer. Buried Elephant shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Buried Elephant cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.
COMPANY DETAILS
Buried Elephant is a trading name of Chinnydipper Ltd, registered in England and Wales, company no 09050373. Our registered office is 4 Lonsdale Road, Bournemouth, Dorset BH3 7LX
