RETURNS

NOW OFFERING FREE RETURNS WITHIN THE UK

We understand the difficulties of online shopping, especially when it's buying clothes for children! We want you to be 100% happy with your purchase from us so we're pleased to announce that we are now offering FREE RETURNS within the UK!.

HERE'S WHAT TO DO IF YOU'D LIKE TO RETURN ITEMS

  1. Email us at info@buriedelephant.co.uk within 14 days
  2. We'll email you a returns label
  3. Fill out the returns form that was enclosed with your order and place that inside the package
  4. Attach the label to the outside and send it to us via Royal Mail
  5. Don't forget to obtain proof of posting.
  6. We'll process the return within 24 hours of receiving it. Refunds may take up to 72 hours to appear (depending on your bank)

 

*ORIGINAL SHIPPING COSTS ARE NON REFUNDABLE

NO RETURNS ARE ACCEPTED FROM TRADE ACCOUNTS, UNLESS THE PRODUCT IS FAULTY

HERE'S OUR RETURNS POLICY IN FULL:

We operate a no–quibble returns policy and if you return an item within 14 days of receipt.

These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items. 

All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. 

WANT TO RETURN SOMETHING? NO PROBLEM!

We want you to be 100% happy with your purchase from Buried Elephant. If for any reason you are not satisfied we would be happy to do an exchange or refund for you.

WHATS YOUR RETURNS POLICY?

We operate a no–quibble returns policy and if you return an item within 14 days of receipt, we’ll give you back the amount you paid for the item (excluding any delivery charges) or offer an exchange, whichever you prefer, no questions asked.

These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items.

All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. 

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. Please contact us at info@buriedelephant.co.uk to cancel your order.

WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DO NOT FIT?

No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please fill in and enclose the Returns Note that was included in your package

 

THE LEGAL BIT

If you return any item purchased from the website within 14 days, subject to any damage to the product not being due to your negligence, it will be taken as a cancellation of your order, or relevant part of your order

Goods are provided to you on approval and legal title to the goods will not be yours until the 1 month post - delivery period has expired.

When we receive returned goods, Buried Elephant will refund you in full the amount you paid for them (less the postage). You must, however, return the goods to Buried Elephant on cancellation so that we can do this.

LIABILITY

Buried Elephant's total liability for any claim howsoever arising shall not exceed the price of goods supplied by Buried Elephant to the customer. Buried Elephant shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Buried Elephant cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.

COMPANY DETAILS

Buried Elephant is a trading name of Chinnydipper Ltd, registered in England and Wales, company no 09050373. Our registered office is 4 Lonsdale Road, Bournemouth, Dorset BH3 7LX